Return Policy


Not everyone finds love at first fit but our team is here to help find the best outfit for you.

 Returns can be requested within 10 days of delivery. Customers are responsible for return shipping.


If your return meets the store's policy below, please submit your return request by sending us an email at

We will review your request within 2-3 business days and provide next steps and further instructions.

Please Note: Unless a return is due to our error (i.e. wrong item or damage during shipping), we do not pay for return shipping.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will not be responsible for any lost packages. 


We may be able to cancel an order if it has not yet been shipped.

Please e-mail
as soon as possible to confirm we can cancel your order. Once an order has been shipped, we are not able to cancel it as the order is already on its way to you. You may request a return for a refund using the steps above once the item(s) are received

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the status of the return. If the return is approved, we will refund the original payment for the approved amount within 10 business days.


EXCHANGES (if applicable)

We only replace items if they are defective or damaged. Please submit your return request  to by email at
to request an exchange,

Refunds Policy

Our Team has the right to reject any items requested for return item or exchange based upon the discretion of Rutzela Luxuries team based upon the guidelines of the return policy.

Return packages will only be eligible for a refund if they meet the following criteria: 

  • All return packages must be received within 10 business days from date of delivery
  • All items must have the original tags attached
  • All items must be in good, unworn condition- no stains, rips, foul odors, etc.
  • Price adjustments will not be done for items with a reduced price.
  • Shipping Fee is not refundable
  • We don't provide shipping label at the moment.
  • Return of swimsuits can only be accepted if the Hygienic Plastic cover is in place. 
  • Undergarments can NOT be returned
  • Sale items can only be returned for store credit or Exchange, No refund.